Customer Care
Shipping & Returns
Every John Collins order is packed by hand in archival tissue, sealed with our wax stamp, and dispatched with a personal note. We deliver worldwide.
Gift packaging
Every order arrives in our signature archival box.
Fast dispatch
Orders placed before 2pm WAT ship the same day.
Worldwide delivery
We ship to over 40 countries across 6 continents.
30-day returns
Change your mind? Return within 30 days, no questions.
Delivery destinations
Lagos Metropolitan
Victoria Island, Lekki, Ikoyi, Ikeja, Surulere
2–3 business days
Complimentary on orders above ₦150,000
Abuja Metropolitan
Wuse II, Maitama, Asokoro, Garki, Jabi
2–3 business days
Complimentary on orders above ₦150,000
Other Nigerian cities
Port Harcourt, Kano, Ibadan, Benin City, and more
3–5 business days
₦5,000 flat rate
United Kingdom
London, Manchester, Birmingham, and nationwide
5–7 business days
£15 / Complimentary over £300
United States & Canada
All major cities
7–10 business days
$25 flat rate
Rest of World
We ship to 40+ countries
10–14 business days
Calculated at checkout
Returns & exchanges
We want you to love every piece. If something isn't right, return it within 30 days of delivery — unused, in original packaging — for a full refund or exchange, no questions asked.
01
Contact us
Email hello@johncollins.ng or WhatsApp us within 30 days of delivery.
02
Pack the item
Return the unused item in its original packaging with your order slip.
03
Ship it back
We'll provide a return label. Lagos and Abuja customers can arrange a collection.
04
Receive your refund
Processed within 5 business days of receiving the item.